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Archive for April, 2013

The Lost Art of Customer Service in Public Relations

Posted on: April 26th, 2013 by Staff 2 Comments

Last weekend, I traveled to the Waldorf Astoria Orlando for the wedding of one of my closest childhood friends. I had booked round-trip transportation to and from the airport and, when my return shuttle never arrived, I immediately assumed I’d be on my own. After briefly explaining my situation to the hotel concierge, she stepped […]

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Community Managers: If You Have Nothing Nice to Say, Don’t Say Anything At All

Posted on: April 18th, 2013 by Staff 3 Comments

When tragedy strikes, don’t follow in the footsteps of these 6 insensitive social brands.

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Dear College Professor: Stop Wasting Our Time and Give Your Students a Meaningful Assignment

Posted on: April 8th, 2013 by Anne Buchanan 7 Comments

Dear Professor: Please stop giving your students the silly task of locating a PR professional whom they can interview for your class. We don’t have the time, but more importantly, your students aren’t benefiting from this assignment.

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// // Commented by Jon Ericson, 29Feb2016 // // // //